Customer Q&A
Is your hair 100% human hair, or does it contain synthetic blends?
- Yes, it’s 100% raw human hair with no synthetic blends.
What is the weight per bundle? Is it enough for a full install?
- We can give you the best recommendations based on how much hair you have and how you want to use it. Just shoot us an email at services@curlscrown.com!
- Each bundle is around 100 grams, and most people need 2-3 bundles for a full install. We suggest getting 2 bundles—that way, it blends better with your natural hair and looks super realistic!
Can the headband hair be dyed to match my hair color?
- Yes, they are only available in natural colors and can be dyed. If you choose to dye your hair, please be aware that, just like natural hair color, bleaching or dyeing may affect the curls.
If you need to dye your hair, we recommend tighter curls. Please be sure to deep condition and use nourishing hair products whenever possible. - We recommend dyeing your hair by a professional licensed colorist who is familiar with natural hair. We are not responsible for any damage to hair quality or texture caused by the dyeing process.
How do I choose and measure my hair length?
- How to Choose Your Hair Length:
To find your perfect hair length, follow these simple steps:How to Choose Your Hair Length:
To find your perfect hair length, follow these simple steps:
- First, measure your natural hair length and consider the look you want to achieve.
- If you have curly hair, stretch a curl straight and measure its length.
- Then measure the same curl in its natural, unstretched state.
- You'll get two measurements - these will help guide your length selection.
Remember: All our hair lengths are measured when fully stretched (for example: 18", 22", etc.).
How long will it take to receive my hair after I place the order?
- Important Note
Please allow us 7-17 business days for customization. Once the order is completed, you will receive an email notification that it has been shipped. After placing the order, you can cancel/change the order up to 12 hours. Cancellation/change requests submitted after 12 hours will not be entertained.
Do you accept returns/exchanges if there’s an issue with the hair?
**Return & Exchange Policy**
**Order Cancellation:**
- You may cancel your order for a full refund within 12 hours of purchase
- Cancellations cannot be processed after 12 hours
**Product Information:**
- Our hair extensions are 100% authentic human hair
- All products are hygienic and safe for direct wear
- Contains no harmful chemicals or additives
**Return Conditions:**
1. Unused Products:
- Returns/exchanges accepted only for unused items
- Must provide proof product hasn't been worn
- Customer responsible for return shipping fees
2. Used Products:
- No returns/exchanges accepted after product has been worn
- Please inspect thoroughly before first use
**Exchange Policy:**
- Size/color exchanges available for unworn items
- Must initiate exchange within 7 days of delivery
How can I contact you?
- Our email: services@curlscrown.com
- We will check your message and respond promptly.